ITIL 2011 What Has Changed 26 processes, 4 functions

Strategy Management for IT Services, Business relationship management, Design coordination new; Evaluation renamed to Change evaluation, all sub-processes subsumed under one seven-step improvement process in CSI

Service Strategy Processes (5)
1. Strategy management for IT services (New)
2. Service portfolio management
3. Financial management for IT services
4. Demand management
5. Business relationship management (New)
Service Design Processes (8)
1. Design coordination (New)
2. Service catalogue management
3. Service level management
4. Availability management
5. Capacity management
6. IT service continuity management (ITSCM)
7. Information security management
8. Supplier Management

Service Transition Processes (7)
1. Transition planning and support
2. Change management
3. Service asset and configuration management
4. Release and deployment management
5. Service validation and testing
6. Change evaluation (Renamed)
7. Knowledge management
Service Operation Processes (5)
1. Event management
2. Incident management
3. Request fulfillment
4. Problem management
5. Access management
Continual Service Improvement Processes (1)
1.Seven-step improvement process
Service Operation Functions (4)
1. Service Desk
2. Technical Management
3. IT Operations Management
4. Application Management
Strategy Management for IT Services, Business relationship management, Design coordination new; Evaluation renamed to Change evaluation, all sub-processes subsumed under one seven-step improvement process in CSI

 

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